Terms of service

Terms and Conditions

Please read the following Terms of Use carefully before using this website. By accessing or using this website, you acknowledge that you accept these terms and agree to be bound by them. If you do not accept these terms, please refrain from using the website.

The website is owned and operated by Supergo Company Limited("The Company"). Any modifications to the terminology or contents of these terms will be reflected in this “Terms of Use” section. All users accessing or using the website are subject to these terms and all applicable laws, regulations, and ordinances. The Company reserves the right to update or amend these terms at any time without prior notice. Users are advised to review these terms periodically to stay informed of any changes.

This website is designed to provide general information about The Company and to serve as a platform for purchasing their products. Please note, the content provided on this website does not constitute medical advice. Any information disseminated through this website should not be interpreted as endorsements, recommendations, treatments, actions, or warranties concerning any products or their uses. Users should be aware that the products described on this website have not been evaluated for their effectiveness or for diagnosing, treating, curing, or preventing any disease.

To the extent permitted by law, the intellectual property rights of The Company are fully protected. The entire content of this website, including but not limited to all text, software, photos, videos, graphics, audio, and other materials, are protected under international copyright and trademark laws. The Company owns or is authorized to use all content and trademarks, service marks, trade names, and product names on the website.

Unless expressly authorized by The Company, or for personal and internal use only, users may not use, modify, copy, reproduce, republish, upload, post, transmit, or distribute any content from this website. Any other use is strictly prohibited without prior written permission. All rights not expressly granted are reserved by The Company. The content is for informational purposes only. For permission to use or reproduce website materials, please refer to the “Contact Us” section.

You agree not to export this website or its contents, directly or indirectly, to any country in violation of Hong Kong or any other applicable laws.

You further agree not to use this website and its contents in any of the following ways:

1. To restrict or inhibit other users from accessing the website;
2. To unlawfully infiltrate or interfere with another party’s systems;
3. To store, collect, or disclose any information unnecessarily;
4. To impersonate any person or entity, or to use false or misleading identity information.

You agree not to transmit or upload the following through this website:

1. Unauthorized advertisements, promotional materials, spam, chain letters, or any form of solicitation;
2. Content that infringes upon or violates the rights of others;
3. Viruses, malware, or any code that may damage or disrupt computer systems or communications;
4. Any unlawful, threatening, abusive, harassing, defamatory, hateful, obscene, or otherwise objectionable content.

In addition to the above, you agree to comply with all applicable laws, terms, and regulations when using this website. You (excluding The Company) are solely responsible for ensuring that your use of this website does not violate any criminal laws or regulations, including those of Hong Kong.

You agree to follow the requirements, procedures, and protocols of any computer systems connected to this website. The Company reserves the right, but not the obligation, to monitor your online activities.

The Company welcomes feedback, comments, and suggestions from visitors. Any information submitted shall not be considered confidential or proprietary. Please review our Privacy Policy before submitting any personal data. By submitting personal information, you agree to all the terms set forth in the Privacy Policy.

Any suggestions, ideas, concepts, techniques, or materials submitted through the website may be used by The Company without compensation, and you grant them full rights to use, copy, display, modify, transmit, and distribute the submitted materials in any manner.

By using this website, you confirm that you are at least 18 years old or of minimum legal age to enter into binding legal agreements in your jurisdiction. You agree to provide accurate and complete information when creating an account. If there is any doubt about the accuracy or completeness of your account information, The Company reserves the right to suspend your account. This website is intended only for individuals capable of entering into legally binding contracts. Persons under the age of 18 must use the website only under the supervision of a parent or guardian who has read and agreed to these terms. Unauthorized users are prohibited from using the website.

If the product you receive does not match the online description, you may return the unopened product for a refund. The shopping cart will reflect the latest pricing based on product details. Prices may change due to promotions or discounts. Adding a product to your cart does not guarantee price stability. For current pricing, please complete your purchase online. While we strive for accuracy, some pricing errors may occur.

In case of a pricing error, The Company may:

1. If the actual price is lower than the listed price, we will charge the listed price and proceed with shipment;
2. If the actual price is higher than listed price, we will notify you before shipping or cancel the order and inform you accordingly.

We apologize for any inconvenience caused. If you disagree with any purchase discrepancies, please follow the return process. Discounts are valid only during specified promotional periods. For cancellations or shipping issues, refer to the “Online Customer Service” section.

This website and all content, features, materials, and information provided herein are provided “as is” without any warranties of any kind. Without limiting the foregoing, The Company and their affiliates make no representations or warranties regarding:

1. Any product, service, or third-party content, function, or material available through this website; or any content or information connected with third party
2. Compliance of the website’s materials with the laws of your jurisdiction (Note: If you access the website outside Hong Kong, you are solely responsible for complying with local laws).

We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company is not responsible for the accuracy or completeness of any website content or information provided.

Some jurisdictions do not allow the exclusion of certain warranties, so the above may not apply to you.

The Company reserves the right to modify the website and its contents, including product descriptions and prices, at any time without obligation to update. We are not liable for any damages arising from your use or inability to use the website, including data loss, economic loss, or indirect damages—even if we were advised of the possibility of such damages.

If you are dissatisfied with the website or disagree with any content or terms, your sole remedy is to discontinue use of the website.

You agree to indemnify, defend, and hold harmless The Company, their employees, officers, shareholders, agents, and representatives from any claims, damages, liabilities, losses, or expenses (including interest, compensation, attorney’s fees, accounting fees, and witness fees) arising from:

1. Your use of the website and its content;
2. Any violation of these Terms of Use.

The Company reserves the right, but not the obligation, to take action to prevent or address any breaches. You must obtain prior written consent before taking any action under these terms.

These Terms of Use are governed by the laws of Hong Kong. The Company reserves the right to pursue legal remedies and restrict access to users who violate these terms.