Privacy policy
Privacy Policy Statement
This Privacy Policy is established in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong SAR and applies to your use of the website located at www.oselect.com.hk (the “Website”), which is owned and operated by Supergo Company Limited (“Supergo”, “we”, “us”, or “our”). We are committed to safeguarding your personal information and ensuring data security.
Please read this Privacy Policy carefully to understand how we collect, use, disclose, and protect the personal information you provide to us. Unless expressly stated otherwise in this Privacy Policy, your personal information will not be disclosed to any third parties. We reserve the right to modify this Privacy Policy at any time, and you are encouraged to review it periodically.
- Information We Collect
1.1 Personal and Non-Personal Information
Our primary goal in collecting information from you is to provide you with an efficient and helpful experience while using the website. To do so, the website collects two types of information about you.
(a)Personal Information: Data that can identify you, such as your name, credit card number, mailing address, email address, and phone number. We typically collect this information when you make product purchases, fill out surveys, correspond with us, choose to submit testimonials, stories, photos or the like to the website, or otherwise volunteer information about yourself.
(b)Non-Personal Information: Anonymous data such as demographic statistics, page views, number of items sold or clicked, etc., which is automatically collected through our systems. We may collect non-personal information through any of the methods discussed above as well as automatically through the use of industry standard technologies discussed further below.
1.2 Updating Personal Information
Upon receiving a written request and where consistent with privacy and security standards, we may permit you to update or modify your personal data. Once confirmed, we will delete your personal information from our main databases. However, residual data stored in backup systems may not be deleted.
1.3 Information You Provide
You will dback about our products or our website, or provide us any other information via correspondence or otherwise ("content") directly via an email hyperlink on the website, we collect your first and last name, email address and any content included in the email. By submitting content, you agree that we may use your personal information and such content as permitted under this privacy policy, including reproducing the content on the website, marketing and advertising materials.
(b)If you make purchases at our online store, we will collect and maintain your name, email address, mailing address, telephone number, sales order information, credit card number, order tracking number, referring URL, IP address and password. If you purchase a gift certificate at our online store, we will also collect the name, email address, mailing address, and telephone number of the recipient. Before confirming your order, you will have the opportunity to review the order form and make changes and additions to the information it contains, and these changes will automatically be kept for future use. If you cancel an order or do not complete an order, we may collect and use any email address or other information that you have entered for your future order.
- Data Collected by Technology
We or our third party service providers may collect information from visitors to the website regarding the referring URL, your IP address, the browser you used to come to the website, information regarding your domain server, the country, state and telephone area code where your server is located, your type of computer, timestamp data and the pages of the website that you viewed during your visit. Some of this information is gathered through the following technologies:
(a)Cookies
Cookies are small bits of information that are automatically stored on a person's web browser in their computer that can be retrieved by this site. Cookies can make the site more useful by storing information about your preferences on particular sites, thus enabling website owners to provide more useful features for their users. The information collected by "cookies" is anonymous aggregated research data and contains no name or address information or any information that will enable anyone to contact you via telephone, e-mail or any other means. most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. However, by disabling them, you may not be able to access certain parts of the website.
(b)IP address
You can visit many areas of the website anonymously without the need to become a registered user. Even in such cases, we may collect IP addresses automatically. An IP address is a number that is automatically assigned to your computer whenever you begin service with an internet service provider. Each time you access the website and each time you request any pages, our server logs your IP address. standing alone, your IP address is not necessarily personally identifiable.
(c)Web beacons
Web beacons are small pieces of data that are embedded in web pages and e-mails. We may use these technical methods in html e-mails that we send our users to determine whether they have opened those e-mails and/or clicked on links in those e-mails. The information from use of these technical methods may be collected in a form that is personally identifiable.
- Use and Disclosure of Information
2.1 Use of Information
We use personal information and non-personal information in order to fill your orders, to communicate with you about your orders or other requests and to send you informational and promotional materials, including about upcoming promotions and events. In addition, we may use personal information and non-personal information to learn more about our community and/or customers so we can improve our products, promotions and events. Specific examples of how we may use the information that we collect are as follows:
(a)System administration
We use your IP address and other information discussed above in section 1.4 for the purposes of system administration, to assist in diagnosing problems with our server, to monitor our system performance and the level of activity on the website in general and about specific portions of our website and how the traffic on our website is apportioned and from where it may come, and to gather broad demographic information about our website visitors and customers, so we can make it easier and more convenient for you to navigate and use the website, and make our website more useful and better targeted for you and our community in general.
(b)Personalization
We use cookies and IP addresses to provide features such as personalization. We may also use cookies to assist us in delivering content specific to your interests, such as informing you of certain third-party offerings.
(c)Customer order and inquiry notifications
If you have made a purchase via the website, we may use your personal information to send one or more emails regarding your order, including regarding customer service issues. We may also telephone you regarding fulfillment of your order.
(d)Newsletters & Promotional Emails
(e)Publication of content
If you submit content to us, you agree that we may use your personal information and such content as permitted under this privacy policy, including reproducing the content on the website and in our marketing and advertising materials.
(f)Contact information
If you contact us by telephone, email or letter, we may keep a record of your contact information, correspondence or comments. If you report a problem with the website, we may collect this information in a file specific to you. In addition, if you provide us with feedback through the website, by email or by calling us, we may ask for your name and email address in order to send you a reply. You may contact us at info@oselect.com.hk to request the removal of this information from our database, subject to section 1.2.
2.2 Disclosure of Information
(a)General rule
Except as otherwise stated in this privacy policy, we do not sell, trade or rent your personal information collected on the website to others. We may disclose your personal information to related parties. Such related parties may use your personal information only to the extent permitted to be used by our pursuit of this privacy policy.
(B)Service providers
We may disclose your personal information to our third-party service providers, including companies we retain to manage or host the website, companies we retain to fulfill product purchases or to provide services to you on our behalf, and companies we retain as consultants to conduct research on our behalf. These third parties may not use your personal information other than to provide the services requested by us. For example, we will release your credit card number to confirm payment and release your name and mailing address information to the mail or delivery service to deliver and track products that you ordered. With respect to non-personal information, we also share website usage information we gather from visitors to the website who have received a targeted promotional campaign with our third-party advertising service partners for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. For this purpose, we and our third-party service partners may note some of the pages you visit on the website using web beacons. In addition, we may provide aggregated statistics about our customers, sales, traffic patterns, and related website information to third parties. We reserve the right to use or disclose non-personal information in any manner.
(c)Links to other websites
Our website may contain links to third-party web sites to which we have no affiliation. We do not share your personal information with those web sites and are not responsible for their privacy practices. We suggest you read the privacy policies on those third-party web sites.
(d)Enforcement of law and/or terms of use
From time to time, we may be required by law enforcement or judicial authorities to provide personal information to the appropriate governmental authorities. We will disclose personal information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our products or services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. Moreover, we may use or release account information and personal information when we believe that such release is reasonably necessary to enforce or apply our terms of use or to protect the rights, property and safety of our users, others and ourselves.
(e)Change in control
We may transfer your personal information to a successor of interest to us if we are acquired by or merged with another organization. In such event, we will use reasonable efforts to notify you (either by posting notice on the website or by email to you at the last known email address) before information about you is transferred and becomes subject to a different privacy policy, provided however, in the event we fail to notify you, your personal information will still be transferred but subject to this privacy policy.
- Opting Out of Promotions
You may opt out of receiving promotional emails by contacting us at info@oselect.com.hk or following the unsubscribe instructions included our emails. Please note that this does not include administrative emails related to orders or account status.
- Data Security
4.1 Security measures
All credit card transactions and sensitive data are processed securely via encrypted connections. Our servers are protected, and customer data is accessible only to authorized personnel. However, no system is completely secure. Please be aware that data transmitted via email is not protected by SSL and may be intercepted. By using our services, you agree that we are not liable for any data breaches caused by third-party interception.
4.2 Responsibility for account information
You are solely responsible for maintaining the confidentiality of your login credentials. Be cautious when using shared or public devices. Linked third-party sites may access your data independently and are not governed by this Privacy Policy. For more information on online privacy, visit www.ftc.gov/privacy. If your personal information changes or you wish to delete it, please contact us at info@oselect.com.hk. Note that we retain historical purchase data, which is not subject to deletion. We will reserve the right for revising and deleting any information.
- General Provisions
5.1 Changes of policy
This privacy policy may be updated from time to time. Any changes will be posted on the Website. Continued use of the Website following changes constitutes your acceptance of the revised policy.
5.2 Children’s Privacy
In accordance with the Children’s Online Privacy Protection Act, we do not knowingly collect personal information from children under the age of 13. If it is discovered that a child has submitted data, we will notify their parent or guardian and delete the data unless retention is requested.
For any questions regarding this Privacy Policy or the practices of Supergo Company Limited, please contact us at info@oselect.com.hk.
Supergo
Unit 05, 19/F, Nanyang Plaza, 57 Hung To Road, Kwun Tong, Kowloon, Hong Kong
T: +852-2525 7311
F: +852-2898 9999
W: http://www.supergo.com.hk
